In South Africa, many residents of Madibeng, a town in the North West province, have been living without piped water for weeks or even months. The area has over half a million people who have experienced poor water services for the past 15 years. When emergency water supplies are brought in, the water is often of poor quality and delivered erratically. The residents have been protesting against the lack of water, with a 2014 protest turning fatal when police opened fire, killing at least two people. A sociologist conducted research in the Damonsville, Mothutlung, and Mmakau communities to understand the residents' experiences of municipal water service delivery. The study found that residents blamed corruption and neglect by the municipality for the ongoing water crisis, rather than just broken pipes. The residents' moral evaluation of the situation was based on their daily experiences of poor management, corruption, and neglect. The study highlights the importance of listening to residents' accounts of the water crisis to understand its full impact. By doing so, researchers and officials can gain a deeper understanding of the root causes of the problem and work towards finding solutions.